Careers

The Business Support Administrator supports the efficient operation of the Guernsey office through office administration, facilities coordination, records management, and client service support. The role ensures the accurate handling of records and client requests while helping to deliver a professional, organised, and high-quality service experience.

This role supports the delivery of efficient, high-quality client service throughout onboarding and ongoing transactions. The Senior Officer will strengthen and embed processes, optimise workflows, and uphold service standards while providing guidance and support to the wider team. The role also carries responsibility for key operational tasks and quality control, ensuring consistency, accuracy, and adherence to established processes.

This role supports the delivery of efficient, high-quality client service throughout onboarding and ongoing transactions. The Client Services Officer will follow established processes, complete operational tasks, support the wider team, and contribute to a multi-skilled, client-focused function. We are looking to recruit two Client Services Officers to support clients, distribution partners, and service providers.

This role is responsible for delivering a high standard of client service by managing complex cases, overseeing day-to-day client servicing activities, and ensuring accuracy, efficiency, and an excellent client experience. The role also requires strong technical knowledge to handle escalated queries from financial advisers, members, and third parties while ensuring compliance with policies, procedures, and regulatory requirements.

This role provides essential administrative and operational support to the International Business Consultants (IBCs), enabling them to deliver an efficient and professional service to financial advisers (IFAs) and partner firms. The role is responsible for coordinating meetings, managing CRM data, preparing reports and presentations, supporting case management, facilitating IFA training, and handling day-to-day business development administration.