Careers

The role holder will uphold service standards according to the established model, ensure process adherence, collaborate with other departments, oversee timely fee postings, participate in departmental meetings, review work for policy compliance and quality, handle complaints and errors, monitor case progress daily, follow up on outstanding cases, maintain accurate records, assist with case work, contribute to staff training, participate in team meetings, and support workload allocation and other tasks as needed to bolster business operations. This position reports to the Team Leader, Client Operations.

The Customer Service Officer, Client Support will support a team to work efficiently and produce a high service level to our clients to maintain and retain their business. The focus will be to follow the processes and procedures to execute client requests and instructions. The role requires high levels of engagement with clients, distribution partners and service providers. The post holder is required to contribute in a positive manner to the team with an aim to achieve overall objectives and deliver an excellent customer experience. As the Customer Service Officer your role is critical in delivering an efficient and effective outcome to our clients, distribution partners and service providers. You will have responsibility to engage and follow up on a variety of client related cases. This position reports to the Team Leader, Client Support.